Comcast Remote Not Working

If your Comcast Xfinity remote isn’t working at all, or the buttons aren’t responding or performing as expected when you press them, there are a few things you can do to troubleshoot and fix the issue. Start by checking the batteries, low or dead batteries will cause the remote to become unresponsive. Next, look for stuck buttons. If a button gets stuck in the depressed position, the controller will stop working.

Another potential cause is a signal problem between the remote and the Xfinity set-top box. Make sure there are no obstructions blocking the line of sight between the remote and the box. If a picture frame or another device is in between the remote and IR sensor on the box, the remote won’t work.

If the issue isn’t the batteries, the IR signal, or a stuck button, consider resetting/reprograming the remote or your Xfinity box. A reset fixes the most common remote control problems caused by software glitches and bugs.

How To Fix A Comcast Xfinity Remote That’s Not Working

If your Comcast Xfinity remote isn’t working or has unresponsive buttons, there are a few things you can do to troubleshoot and fix it. These steps will help you diagnose the problem and hopefully get your remote working again.

Check The Batteries

If your Xfinity remote isn’t working at all, the first thing you should do is check the batteries. If they’re low or dead, the remote will stop working or may become unresponsive or erratic.

You should also check to make sure they’re installed correctly. The + and – symbols on the battery should align with the corresponding symbol on the remote.

To check the batteries, open up the back of the remote, then replace the batteries with new ones. If your Xfinity remote starts working again, your original batteries were the problem.

If changing the batteries doesn’t help, move on to the next solution.

Xfinity Remote Signal Issues

A Comcast Xfinity remote sends an Infrared signal to the receiver, which controls the TV. If the signal can’t get to the box successfully, the remote won’t function. There are two main issues that will prevent an Xfinity remote from sending an IR signal to the box.

If you’re too far away from the Xfinity box, the signal from your remote may not be within range to reach it. Move closer to the box and see if it helps. Try to stay within 20 feet of the box when using the remote.
Make sure nothing is in between the remote and the input on the set-top box. Little things like a picture frame or another device can get in the way and divert the signal.

If you’ve tried moving closer and removing items in between the remote and box, but they don’t help, try the next solution.

Check The Xfinity Remote For A Stuck Button

If your Xfinity remote has a stuck button, it could become unresponsive. Look for one or more buttons stuck in the down position. If you find any that are jammed, pry them up as carefully as possible. I use the edge of a paperclip to do it.

When you press a button on the remote, the LED light should flash. If you press a button and the LED doesn’t light up, it’s a sign that one of the buttons might be jammed in the down position.

Over time the button rubber can start to wear out, or dirt can get stuck inside the controller, which causes the buttons to stick. If this happens, I would order a new Xfinity remote.

If the buttons aren’t the issue, move on to the next fix.

Reset Your Xfinity Remote

If your Xfinity remote isn’t working at all or is unresponsive, you may need to reset it. Resetting the remote will fix most minor software glitches and bugs that could be preventing it from working properly. It also unpairs it with your set box, so you’ll have to pair it again after the reset.

How you reset an Xfinity remote depends on the model you’re using. Below is a list of the most common Xfinity remotes being used today and how to reset them.

To find out which Xfinity remote you have, look at the back of the controller or inside the battery compartment for a model number.

XR16 Remote

Press and hold the “I” and “Home” buttons simultaneously.
Wait for the light on the remote to blink.
Press “Power,” “Last,” and “Volume Down” buttons in that order to reset.

XR15 Remote

Press and hold the “A” and “D” buttons simultaneously.
Wait for the light on the remote to blink.
Press 9-8-1 to factory reset the remote.

XR11 Remote

Press and hold “Setup” until the light changes from red to green.
Press 9-8-1 and wait for the green light to blink twice to complete the factory reset.

How To Pair Your Xfinity Remote To Your TV

Once you reset your Xfinity remote or set-box, you’ll have to pair the remote to the TV. A reset automatically unpairs the remote with the box and TV.

If you reset your Xfinity remote or set box trying to fix it, here are the steps you need to follow to pair it with your TV:

Turn your TV on.
Switch the input to the Xfinity box.
Press and hold the setup button on the remote. If there’s no setup button, pressure and hold the Xfinity and Info (i) buttons instead.
Wait for the remote’s LED to change from red to green.
Press the Xfinity button.
A 3-digit code should pop up on your TV.
Enter the 3-digit code on the Xfinity remote.
If the pairing is successful, a notice will appear onscreen.

XR16 Remote

This Xfinity XR16 remote works with the Xfinity Flex TV box. One way to pair it is to point the remote at the television and press the “Voice” button. On-screen instructions will appear on the TV. Follow them to pair the remote and the box.

If you have a regular TV, you need to press and hold the “Voice” button and say “Program Remote.” Then follow the instructions, and the remote should work.

Point the remote at the TV and press the “Voice” button.
Follow the on-screen instructions to complete the pairing process.

XR15 Remote

To program the Xfinity XR15 remote to a TV, you must press and hold down both the mute and Xfinity buttons on the remote for at least five seconds. Wait for the light on the top of the remote to change color from red to green. Then enter the 5-digit code specific to your TV, which you can find on the Xfinity website. If you did it correctly, the remote should be paired and working properly.

To program the remote to an Xfinity X1 box, you must press down and hold the Xfinity and “i” buttons. Then, you’ll be shown a code to enter into the remote. Once that’s done, screen prompts will appear for you to follow.

To program to a TV, press and hold both the mute and Xfinity buttons for at least five seconds.
When the light on the remote changes color (red to green), enter the TV-specific 5-digit code from the Xfinity website.

XR11 Remote

To pair the Xfinity XR11 remote, you must hold down the “Set Up” button until you see a light on the remote change color from red to green. Then, press the remote’s Xfinity button and enter the 3-digit code that appears on the screen.

Hold down the “Set Up” button until the light changes from red to green.
Press the remote’s Xfinity button and enter a 3-digit code.

How To Reset The Xfinity Box

If resetting your Xfinity remote doesn’t work, you can also try resetting the box. Resetting the box also unpairs the remote, so you’ll have to pair the remote once the box starts up again. To do it, simply hold the reset button on the Xfinity box for about five seconds.

You can also reset your Xfinity TV box remotely by using the “Xfinity My Account” mobile app with the “long reset” option.

Once the Xfinity cable box is reset, don’t forget to pair the remote to the box.

How do I get to my Xfinity remote settings?

Press the Xfinity button on your remote.
Navigate to Settings using the up and down arrow buttons.
Adjust settings as needed.

Keep in mind that different remotes may have varying layouts, so refer to your remote manual for specific instructions.

Why is my Xfinity remote blinking blue?

If your Xfinity remote is blinking blue twice, it means the remote pairing is turned off. Additionally, the LED status lights indicate battery levels: 4 green blinks for excellent power, 3 for good, 2 for low, and 1 red blink for very low power (requires battery replacement). Knowing the LED indicators helps you diagnose and find solutions for an unresponsive Xfinity remote.

Can I use my TV box without a remote?

Yes, you can use your Xfinity TV box without a physical remote. Simply download and install the Xfinity TV remote app on your mobile device. The app functions as a virtual remote, allowing you to control your TV box just like a physical remote would. It offers convenient access to all the necessary functions and features, making it a great alternative to the physical remote. Enjoy controlling your TV box with ease using the app on your mobile device.

Can I get a new Xfinity remote for replacement?

Yes, you can get a new Xfinity TV remote. You have two options:

Visit your local Xfinity store to get a new remote for free.
If you prefer, you can have the new remote shipped to you, but there will be a minimal shipping fee.

Either way, you can easily obtain a replacement Xfinity remote to continue enjoying your TV viewing experience.

Comcast Xfinity Remote Not Working

Check the Batteries: Open the back of the remote and replace the batteries with new ones. If it starts working, the old batteries are dead.
Move Closer to the Xfinity Box: Be within 20 feet of the box. If it still doesn’t work, move to the next solution.
Check for Obstructions: Make sure nothing is blocking the remote and the Xfinity box. Move any obstructions like walls, doors, furniture, or electronics.
Troubleshoot Each Button: If buttons are stuck, try pressing them multiple times. If they remain stuck, you might need a new remote. Contact Xfinity support for a replacement.
Unpair and Repair the Remote (Factory Reset): Reset the remote to its factory settings. Pair it with your TV again using these steps for common remote models:

XR11 Model (with Setup Button): Press and hold setup, enter 9-8-1.
XR15 Model (without Setup Button): Press and hold A and D buttons, enter 9-8-1.
XR2 and XR5 Models (with Setup Button): Press and hold setup, enter 9-8-1.

How to Pair Your Xfinity Remote to Your TV