What Time Does Customer Service At Walmart Close?

The customer service desk at Walmart closes between 8 PM and 10 PM Monday through Sunday with some exceptions on Holidays. It opens again every morning at 8 AM. Stores that are open 24 hours generally keep their customer service desk open until 10 PM. While stores that close earlier typically close the counter at 8 PM. But with over 11,000 stores in 27 countries, the exact time Walmart’s customer service counter closes varies by location. To find out, call your local store or 1-800-Walmart.

Walmart customer service desk hours are from 8 AM to 8PM-10 PM Monday through Sunday with exceptions on a few holidays. But this schedule only applies to the Walmart customer service desk where an employee can assist you with returns, exchanges and other issues. It does not apply to general customer service questions. If you have a general question about a product, a price, store hours, oil changes, or want to know where the bathroom is, any associate in-store can help you. This type of customer service is available 24/7 online or in-store if they’re open.

If you want Walmart customer service by phone, call 1-800-Walmart 24/7 to speak directly with a customer service rep. They can help you with a wide variety of issues including tracking purchases and deliveries.

You can also get answers to general customer service questions on the Walmart app or by visiting https://www.walmart.com/help.

How To Find Out What Time Walmart Customer Service Closes?

Walmart opens their customer service desk at 8 AM and closes between 8 PM and 10 PM Monday through Sunday with exceptions on Holidays. The exact time varies based on store hours and location. The best way to find out the exact customer service desk hours, as well as other departments like the eye center, bakery and electronics, visit the Walmart store locator by clicking the following link https://www.walmart.com/store-finder.

Search for the store you’re looking for by zip code or browse through the directory by State and County.
Once you find the store you’re looking for, click Store Detail.
Scroll down to see hours for the customer service desk, bakery, Coinstar, Deli, Grocery, Pharmacy and more.
If there’s a direct number for a department, it will be listed along with the hours of operation.

What Can You Do At The Walmart Customer Service Desk?

The Walmart Customer Service Desk is where you go to make returns and exchanges, file complaints, price match, buy stamps, apply for credit or use the MoneyCenter. If you have a general question about the store hours, oil changes, prices, products or need to find the bathroom, any associate can help.

The customer service desk at Walmart opens at 8 AM and will close between 8 PM and 10 PM Monday through Sunday with exceptions on a few Holidays. Stores open 24 hours generally don’t close their customer service desk until 10 PM, while stores that close earlier only keep the counter open until 8 PM. But the exact time Walmart’s customer service counter closes varies by location. To find out, call your local store or 1-800-Walmart.

Customer Returns & Exchanges

The most common reason why customers visit Walmart’s Customer Service Desk is to make a return or an exchange. Returns and exchanges can not be done by a cashier do you have to do it when the design is open. The Walmart Customer Service Desk is open at 8 AM and closes between 8 PM and 10 PM depending on the location.

The customer service center is a separate area of the store where you can go to resolve issues like returns and exchanges.

Walmart has a pretty good return policy but it’s not absolute like Costco. You need your original receipt or proof of purchase before they’ll give you a refund. And there are some time limitations on most items.

Walmart won’t give you a refund without the original receipt or proof of purchase. If they do give you a refund, they’ll either give cash or return the payment to the credit card you paid with.
Walmart will usually give you an exchange if you bring the item unopened without a receipt, but not always. I’ve been turned away several times because I didn’t have a receipt or proof of purchase.
If you don’t have a receipt and don’t want an exchange, you may be able to get store credit for the item. However they generally give you the current sale price. This means, if the item is on sale but you paid full price, you only get credit for the current sale price.

An example of proof of purchase would be paying by credit card rather than cash. If you give them the card you payed with they can look up the purchase in their computer. They can’t do this if you paid by cash.

Price Match

Walmart will typically price match other retailers’ prices. If you see an item advertised or on sale for a lower price at a competitor’s store, Walmart will usually lower their price to match the competition. However, there are certain terms and conditions that apply. To ask for a price match, go to the customer service desk. It opens at 8 AM and closes between 8 PM and 10 PM Monday through Sunday with exceptions on certain Holidays.

Price match is a great way to get the best deal while still shopping at Walmart. Combine price match with the Walmart card to save even more money.

There are a few conditions that need to be met before Walmart will do a price match. For starters, the product needs to be exactly the same. The make, model, size and serial numbers must match exactly. Many manufacturers will make different versions of the same item to prevent price matching.

The product has to come from a store Walmart will price match. Generally this includes other national retailers like Target and not small local shops. And they won;t price match third-party sellers.

Lastly, the item has to actually be in stock in order for them to sell it to you at a lower price.

Walmart MoneyCenter

Many Walmart customer service centers also include a MoneyCenter. This is your one stop place for a wide variety of financial services at your local Walmart store. Save time with online and mobile services like applying for or managing your Walmart card, insurance payments, tax services, Green Dot, Coinstar and more. The Walmart Customer Service MoneyCenter opens at 8 AM and closes between 8 PM and 10 PM Monday through Sunday with exceptions on certain Holidays.

While at the Walmart MoneyCenter you can do financial services like:

Apply for a Walmart card, manage your account and pay your bill
Purchase a prepaid Walmart MoneyCard or reload an existing one
Use Green Dot Visa debit
Send and receive money
Cash and print checks
Tax prep services
Coinstar
Buy and cash money orders
Use paypal
Purchase gift cards
MoneyGram
Order Personal or business checks

If you need help using the MoneyCenter, a customer service representative can help you. They’re there to help you with the various machines whenever you need them.

Damaged Items

If you buy an item at any Walmart store or online that’s broken, you can take it to the customer service desk for a return or an exchange. However, just because the item is broken doesn’t mean you don’t need your receipt or proof of purchase. And there are time limits on how long you can wait. It’s best to return a broken item right away.

If you buy something from Walmart and realize it’s broken, bring it to the customer service desk immediately. Make sure you bring your original receipt or proof of purchase. Walmart will give you your money back for the item, store credit or a new item.

Examples of proof of purchase are the original receipt or the credit card you paid with.

The customer service desk is also the place to go if you find a broken product or an open box in the store. They’ll make sure it’s taken off the store floor so no one buys it or is harmed.

Complaints

If you have a complaint about an associate or anything going on in the store, the customer service desk is where you should go. They can arrange for you to speak with a manager or security to discuss and resolve the issue.

Customer service is also where you’d go to report a potential problem in the store. For example if you notice some damaged items, an issue with the bathroom or a spill, you can report it to an associate or the customer service desk.

If you have a security issue to discuss, head to the customer service counter. They’ll pout you in touch with store security or a manager.

Other Walmart Customer Service Options

The Walmart Customer Service Desk opens at 8 AM and closes between 8 PM and 10 PM Monday through Sunday, with some exceptions on Holidays. Stores open 24 hours generally don’t close the customer service counter until 10 PM, while stores that close earlier only stay open until 8 PM. However, even when the desk is closed you still have options for great Walmart customer service.

Call Center

Walmart has a customer care call center that you can use by calling 1-800-925-6278 or 1-800-Walmart. This is their main corporate number where they can help you with your problem, track packages and deliveries, give you information or connect you with a local store. They can also give you your local store’s customer service number so you can call them directly. However, the local number is best to call when the customer service desk is open. Otherwise you may not get the help you need.

I recommend calling the main number for help whenever the customer service desk is closed. They’ll be able to help you with issues during more hours of the day. This is especially helpful if you have questions about online orders and deliveries.

Live Chat

If you want to speak to someone online rather than on a phone or in-store, Walmart has a live chat service on their website. Go to Walmart.com, scroll all the way down to the very bottom and click the “Help” tab. Scroll down and click “Contact us”. You’ll be asked to sign in, click “skip sign-in” if you don’t have an account or click “sign-in” if you do.

A window will now open up where you can ask customer service related questions to the Walmart automated service assistant.

Website

Walmart.com is a great resource for answering many of your Walmart related questions. They have a dedicated help page with lots of topics and search bar where you can look up information. You can also do things like track an order, edit or cancel an order or get information about a return or refund. To visit simply click the link https://www.walmart.com/help.

Walmart Mobile App

Walmart has a customer service bot built into their mobile app. If you open the app, you can ask it standard store related questions and it will answer you. These include things like store hours, prices and items in stock.

If your question isn’t something the bot can help you with, it will connect you with a mobile chat customer representative. They can help you with questions the bot can’t answer.

Walmart Associates

One of the best ways to get customer service help in a Walmart is to ask an associate. They can’t do things like returns and exchanges but they can help with store related issues. If you need help locating an item or have a general question or concern, ask an associate or cashier for help. If they don’t have the answer, they can call someone from security or a manager for more help.